SEAMLESS RETURNS, SHOP WITH EASE
At Boreal Path (“we,” “our,” “us”), we prioritize offering an unmatched shopping experience on instafashionstore for our users (“you,” “your”). We understand that sometimes returns are unavoidable, and we’ve designed our return process to be as simple and convenient as possible. If you encounter a damaged or faulty product, we apologize for any inconvenience caused and are here to help resolve the issue swiftly. To start the return or exchange, simply contact our customer support team within 48 hours of receiving your order, and we’ll take care of the rest. If you receive an incorrect item, let us know immediately, and we’ll ensure a prompt resolution.
SIMPLE AND FAST RETURN PROCESS
Returning an item is quick and easy with our dedicated customer support team ready to assist you every step of the way. To ensure your return is processed smoothly, make sure to initiate the return within the specified timeframe. We will provide clear instructions to guide you through the return process, making it hassle-free. Once the returned item is received, refunds or exchanges will be processed within 5-7 business days, prioritizing your satisfaction throughout.
ITEMS THAT CAN’T BE RETURNED
Certain products are excluded from our return policy due to hygiene concerns or customization. Intimate apparel, such as underwear, socks, and swimwear, cannot be returned for health and safety reasons. Additionally, items marked as “final sale” or purchased at discounted prices are not eligible for return. Personalized or custom-designed items can only be returned if they arrive damaged or defective. Please review the product details carefully, as certain items will be marked as non-returnable.
RETURN SHIPPING GUIDELINES
If you’ve received an incorrect item due to our error, we’ll cover the cost of return shipping. However, if the return is based on a change of preference, the customer will be responsible for return shipping charges. We suggest using a reliable courier service to ensure your return is safely delivered. If the product is defective or damaged, we will provide specific return instructions at no additional charge.
REFUNDS: EFFICIENT AND RELIABLE
Upon receiving your returned item, we will inspect it and process your refund through your original payment method. We aim to complete refunds within 5-7 business days to ensure fast, reliable service. You will receive a confirmation email once your refund has been processed successfully. Our goal is to make the refund process as smooth and efficient as possible so that you can shop with confidence.
WE'RE HERE FOR YOU
If you have any questions or concerns about returns, exchanges, or refunds, don’t hesitate to reach out to our customer support team. Contact us via borealpath26@gmail.com and we’ll provide prompt assistance. We’re dedicated to resolving any issues quickly to ensure you have the best possible shopping experience. Your satisfaction is our top priority, and we strive to offer exceptional customer service every time. Thank you for choosing instafashionstore, where elegance and convenience meet at your doorstep.